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What’s the product delivery policy and is there an invoice?
Real-time delivery. Usually, once your order is processed successfully, the download link, license code and an electronic invoice of the software will be immediately sent to your email.
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What’s the refund policy?
We offer 90-Day Unconditional Money Back Guarantee. If you are not completely satisfied with the product you purchased from us, you should notify us within 90 days from the date of the purchase and we will provide you with a full refund. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.
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Which methods can be used for payment?
We accept PayPal, Visa, MasterCard, Discover, American Express, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Wire Transfer, iDEAL, SEPA, giropay, Nordea.
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Why the price on the order page is higher than that of your store and how to avoid it rightly?
It's due to the VAT (Value Added Tax). The list price on our store does not include VAT. VAT is a general consumption tax assessed on the value added to goods and services and is borne ultimately by the final consumer. If you have the privilege of VAT Exemption, please enter VAT Exemption ID at the checkout.
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What after-sales services are available?
We provide lifetime free technical support via email so far. If you have any problem about our products, we recommend you send us email with your problem. Also, you are also welcomed to ask questions on AOMEI Twitter, Facebook and Forum. Upgrade Policy: Minor updates are free. For the major upgrades, you only need to pay a small amount of upgrade fee to enjoy the full set of advantages of later new versions. If you have already purchased "Lifetime Free Upgrades" before, you can upgrade to the latest version without extra pay in the future.
