Upgrade FAQ

  • What’s the product delivery policy and is there an invoice?

    Real-time delivery. Usually, once your order is processed successfully, the download link, license code and an electronic invoice of the software will be immediately sent to your email.

  • Why the information I entered failed to complete an order?

    Firstly, the causes aren’t on our side. Since we have entrusted MyCommerce to manage our deals, it’s due to their order system. Still, we have discussed this problem with their side and they gave us three possible reasons. One is that you are in those countries that have banned American IP addresses. One is that you have made orders on MyCommerce before but enforced refund without MyCommerce aggrements. Another one is that you are using VPN while making an order, thus your order is probably been treated as an evil one.

  • I ordered a wrong product. What should I do?

    Contact our support team and send your order ID or tell us the email address you used in your order. Then, we’ll solve your problem and let you get the right product and make a refund for you.

  • I cannot download the product using the link given in the email.

    If you are having problems downloading AOMEI software, please make sure that you have all download managers and download accelerators turned OFF before downloading. The AOMEI server cannot download software if your system has that type of software active. Now, please try to download the software again with the managers turned off. If you still have problems, please contact us.

  • What is your refund policy?

    We have a 90-Day Unconditional Money Back Guarantee. If you are not happy with the product you purchased during your first 90 days, we promise to refund your money. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.