If you encounter the error message "username or password is incorrect" every time you start your PC after sleep or restart, there are several potential solutions you can try.
The username or password is incorrect issue appears with the release of Windows 10 V1709. Sometimes, even when the users have entered the right certification, they also receive this message and need to reenter the certification again.
Although this problem is not quite serious, if you meet it, you may be somehow nervous. In fact, there are many causes of it, such as keyboard input issues, domin connectivity issues, cached credentials, forgotten password, and so on. According to Windows experts, the usage of the “Use my sign in info to automatically finish setting up my device after an update or restart” option also cause the problem.
If you don’t know the proper method to solve this problem, please read on. In the next part, you can get some solutions for it.
When encountering an issue where the provided username or password is incorrect, a number of solutions can be explored to resolve the problem. Here, you can get some objective steps that can troubleshoot and resolve the issue effectively.
The "Use my sign-in info to automatically finish setting up my device" option, when enabled, allows the system to utilize stored credentials for automatic sign-in and device setup. By disabling it, the system will no longer rely on potentially outdated or incorrect credentials, ensuring that the entered username and password are used exclusively during the login process.
Step 1. Press the “Windows+ I” key to open the Settings menu, click on "Accounts" to access the Accounts settings.
Step 2. In the left pane, select "Sign-in options".Scroll down and locate the "Privacy" section.
Step 3. Find the "Use my sign-in info to automatically finish setting up my device after an update or restart" option, turn off it.
Fast Startup is a functionality in certain operating systems, it enables the system to start up quickly by saving some system information to a file during shutdown. By disabling Fast Startup, the system will perform a complete shutdown and clear any stored information, ensuring a fresh start for the login procedure.
Step 1. Click on the Start button and type "Power Options".
Step 2. In the "Power and Sleep settings" screen, click "Additional power settings" on the right side.
Step 3. A new window will open, showing the Power Options. In the left pane of the Power Options window, click on "Choose what the power buttons do".
Step 4. At the top of the window, click on "Change settings that are currently unavailable".
Step 5. Uncheck the option "Turn on fast startup (recommended)". Then click on "Save changes" to apply the modification.
Run a full system scan with a reliable anti-malware tool, such as Restoro, to check for any malware or viruses that could be causing the incorrect username or password problem.
Enabling auto-login allows the system to automatically log in to a specific user account without requiring the manual entry of credentials during the login process. By configuring this option correctly, the system will bypass the need to enter the username and password, ensuring that the correct credentials are used consistently.
Step 1. Press the Windows key and type "netplwiz".
Step 2. Press Enter to open the User Accounts window. In the User Accounts window, uncheck the box next to "Users must enter a user name and password to use this computer".
Step 3. Click on the "OK" button.
By modifying the sign-in settings, users can adjust the authentication methods and requirements, allowing for a more accurate and secure login process.
Step 1. Open the Windows Settings, then click on the "Accounts" category.
Step 2. In the left pane of the Accunts settings, click on "Sign-in options". Under the Privacy section, locate and turn off the option "Use my sign-in info to automatically finish setting up my device and reopen my apps after an update or restart".
Sometimes, a wrong password also can cause “username or password is incorrect” issue. Resetting the password allows users to regain access to their accounts by creating a new password. Here, you can try AOMEI Partition Assistant Professional. With its sleek and intuitive interface, this tool provides a user-friendly experience, making the password reset process a breeze.
Say goodbye to complex and time-consuming procedure- this powerful tool simplifies everything, allowing you to regain access to your Windows 11/10/8.1/8/7/Vista/XP account quickly and effortlessly. Just two main steps: creating a password reset USB, and resetting the password.
Besides, unlocking its full potential, it offers various functions designed to cater to your every need. From allocating free space, resizing partitions, cloning disk to converting MBR/GPT, this software provides comprehensive solutions to manage the PC disk.
Step 1. Launch AOMEI Partition Assistant on a separate computer and insert a USB drive into it. Then, navigate to the "Tools" menu and select "Reset Windows Password."
Step 2. The software will prompt you to create a bootable USB. Simply click "Next" to proceed.
Step 3. You will be presented with three options. Choose "USB Boot Device" and click "Proceed."
Step 4. Read the provided information carefully and click "Yes" to confirm.
Step 5. Once the password reset USB has been successfully created, click "Finish".
Step 6. Power off the computer that is currently locked, and insert the USB drive into it. Start up the locked PC and access the boot menu to change the boot drive. Select the USB drive you created earlier to boot from it. Then, choose the desired Windows system and click "Next."
Step 7. From the list of user accounts, select the one for which you wish to reset the password. Check the option that says "Reset Account Password" and click "Next."
Step 8. Enter a new password of your choice and confirm it by re-entering it. Finally, click "Yes" to proceed with the password reset.
Note: The Server Version offers additional features and functionalities specifically designed for server environments, helping you to reset the Windows Server password.
If you encounter the error message "username or password is incorrect" instead, you can try the mentioned methods to solve it. Besides, it may indicate that either the password has been mistyped or forgotten. In such situations, you can try using AOMEI Partition Assistant, which is a useful tool for resetting a forgotten Windows password.